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Shipping & Returns

Shipping Policy

International Shipping Policy

Return & Exchange Policy

All orders are processed in 2-3 days.

Please allow 4-10 days for your shipment to arrive and

you will be notified with a tracking number via email.  

USA orders will fulfill from Manhattan, New York, USA. 

At the moment, Hamster Lodge™ Supply Shop only ships within US.

But we are working on our international process.

Hamster Lodge™ strives to provide the highest quality treats for your little ones. Due to the perishable nature of items such as herbs, grasses, etc, we cannot accept returns or process refunds. However, if there is any question or concern with your order, please contact us directly and we will work to make it right.

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